How to create an unbelievable amount of buzz

We were briefing a senior architect at one of our partners last week when he commented, "you know, for a company of your size, you generate an unbelievable amount of buzz." In the same week, we were flattered to have a competitor draft a lengthy blog post that listed all the reasons they were better than WaveMaker.

From the inside, it always feels like things are moving too slowly, but from the outside, clearly WaveMaker is, well, creating liquid oscillations.

Later on today, I am presenting to a group of Haas MBAs on the topics of innovation and entrepreneurship. So with my professorial hat on (and continuing my series on open source marketing metrics), here is my best guess at a stepwise approach to building buzz:

1. Go open source to get into the game. It is amazing to me how many SaaS and cloud companies are still playing the old, proprietary enterprise software game. I believe that open source is the only viable technology channel today - without this, building buzz is almost impossible. Coghead was the latest victim of the proprietary software strategy, despite launching the first, easy-to-use cloud development platform. iPhone is a good counter-example, but Apple is a special case of a company that has always gotten away with murder because of their fanatic base of developers.
2. Feed your community to build a fan base. Without an open source product, I would argue that it is almost impossible to create a self-sufficient community. Communities don't grow by themselves, though. It takes dedicated resources to nurture a community into a real advocate for your product.
   
3. Blog your vision. Blogs provide a platform for entering into a dialogue (or at least a protracted monologue) about where the market is going. It creates a way to engage with the community and draw new people to the community. For the last 6 months, the Keeneview blog has always been the number 2 or 3 source of new downloads for WaveMaker.
4. Twitter your tactics. Twitter provides an instant gratification approach to discussing the latest tactical nuances of your strategy. My Twitter account is where I make short, cryptic pronouncements for the benefit of all my ADHD friends.
   
5. Carpet bomb your successes. Whenever anything good happens, I make sure the world knows about it. This includes not just spamming my own social media (Facebook, LinkedIn, dZone, delicious, stumbleupon) but also reaching out to all the other bloggers out there who are always looking for validation points around their own vision. For example, each time I make a blog post, I send emails to a dozen or so bloggers who I think will be most interested in it, thereby getting a multiplier effect.
6. Brief analysts to confirm your victories. Analysts like Judith Hurwitz, Michael Cote at Redmonk, Mark Driver at Gartner and John Rymer at Forrester are critical for getting the word out, but I see their role as fast followers, not leaders of market momentum. Once you have enough proof points among bleeding edge adopters, the analysts can connect the dots for more mainstream adoption, not to mention perform major messaging tune-ups!
   

I'm not guaranteeing these techniques will work for everyone, but they should help get you on your way to "unbelievable" buzz!

Open Source Marketing Metrics - From 0 to 700 Customers in One Year

One important goal of open source software is to drive rapid adoption of a new product. Effectively, open source downloads become a marketing channel for producing qualified sales leads.

Yet there are not many metrics available by which to judge the success of an open source channel. What percent of web site visitors should download the product? What percent of downloads should register in the community? Finally, the all-important question: what percent of registered downloads should convert to paying customers?

We have been tracking downloads and conversions religiously (with lots of help from smart people like Marten Mickos at MySQL, Brian Gentile at JasperSoft, Rod Johnson at SpringSource and Andrew Aitken at the Olliance Group). I thought it would be useful to summarize what we are seeing in our community around downloads, product adoption and conversion to paying customers.

Metrics since product launch (3/08)

The punch line is that WaveMaker will have over 700 paying customers by the end of the year, both through direct community adoption and through channel partners.

• 29,261 web visitors per month
• 9,972 downloads per month (28% of visitors)
• 1,132 download registrations (e.g., new community members) per month (11% of downloads, 4% of visitors)
• 600 community postings per month (11% of downloads, 4% of visitors)
• 1,050 marketing leads per month
  
• 700 paying customers by 12/08 - including direct and channel customers (through OEMs)
  

What Drives Web visitors?

WaveMaker is an easy to use development tool for web applications. Our motto is: if you can use a browser, you can build a web app with WaveMaker. The main driver for WaveMaker web visitors is new product releases. With each new product release, the open source network springs into action via sites like SourceForge and FreshMeat, as well as specialty sites like dzone and Ajaxian.

For three weeks after a new release, we see the web site volume goes up by a factor of 5 over the previous 30 day moving average. After that, web traffic settles down to a new, higher level (typically about 20% higher than the previous moving average).

What Drives Download conversions?

The percent of web visitors who download has inched up from roughly 20% of visitors to 28% of visitors as we have gone through various iterations of our home page. As the messages have gotten simpler and the graphics more compelling, the download rates have climbed.

What Drives Community conversions?

So far, conversions from download to actually registering with the community has been our Achilles heel. One interesting metric is that the conversion rate goes down when the download volumes go up and we aren't really sure why (could be as simple as the Drupal registration engine getting backed up).

Converting Open Source Downloads to Customers

Once developers have registered with the community, they get regular newsletters and emails from our field technical people. We have found that by far the most effective marketing activity is our personal emails from field technical people to potential enterprise prospects. Instrumenting our email outreach program is another important todo for our marketing team.

These conversion numbers are pretty lumpy - a small number of channel partners can have a big impact on customer numbers, particularly at the beginning. Most of our leverage at WaveMaker has come from small systems integrators and ISVs, both of which act as channels to amplify the activity that is already being generated by our open source channel.

Summary

Converting web visitors into paying customers remains more of an art than science. What we have proven is that for enterprise software, it is possible to attract a large number of paying customers in a short time using an open source channel.